Frequently asked questions
Yebobox is a proudly African curated subscription box experience that brings Southern Africa’s most loved and tastiest brands to your doorstep.
Each mini box includes a minimum of 6 delicious and hard-to-come-by African products. We deliver you a range of delicious, quality treat selections from much-loved brands
Each classic box includes a minimum of 11 delicious and hard-to-come-by African products. We deliver you a range of delicious, quality treat selections from much-loved brands.
Gift messaging is included in the first box of any gift subscription and can be entered during the checkout process.
Will you tell me the items coming in my box ahead of time? Can I choose?
We love surprises, and the contents of each box are a surprise! The magic of the experience is receiving all your favorite most loved brands that you grew up with. We will pick the most favorite ones based on feedback and supply different products each month.
Thank you for being interested in one of our past boxes! Unfortunately, due to limited inventory, we are currently unable to sell past boxes.
Yes, of course, that is the beauty of Yebobox you can send it to family or friends living far away that may need some home comforts and something familiar or as a month treat for them to look forward and enjoy.. To send someone a Gift Box or to gift a subscription, simply enter your recipient's shipping address during checkout instead of your own.
Absolutely! During the check out process you will be given the option to add a personalised gift note which we will include in your box.
While the contents of each box vary, some products we offer within each box contain gluten.
As we provide products from multiple suppliers there is the potential for allergens to be present- we do take this very seriously but sadly cannot remove this risk entirely. Please refer to the individual product packaging for details of allergens within specific products.
All snacks are sourced from suppliers and brands based in Southern Africa and are shipped to the United Kingdom.
There are three different sizes the Mini Box, the Classic box, and the Huge Mother Box. Each mini box includes a minimum of 6 delicious and hard-to-come-by African products, the classic has a minimum of 11 and the Huge Mother has …...
Sure thing! If you would like just one box, check out our Gift options, where you can purchase an individual box without subscribing.
Oh, no negative bru that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please take a photo immediately and email the YeboBox teams at email@example.com where we can assist you further.
Courier tracking information will be provided and available for your order in your account area. Please contact the courier in the first instance in the event of any issues. If the courier is unable to resolve your issue please email firstname.lastname@example.org including your order number in the email so we can assist.
We ship monthly on the 15th of the month. Orders within the UK should arrive within 5 working days. Our cut-off for orders is the 12th of each month. If you place your order after the 12th of the current month your first box will be shipped on the 15th of the next month.
Your first order will be billed immediately. The first shipment date will be dependent on when you place your first order. If you order before the 12th of the month cut-off you will receive the current month's box, if you order after the 12th, you will receive the next month's box as your first shipment.
Re-billing date: 1st of each month
Cut-off date: 12th of each month
Shipping date: 15th of each month
Sign up before our shipping cut-off, the 12th. We will ship your first box on the 15th of the current month and are re-billed on the first of the following month, and the first of each month going forward.
Sign up after the shipping cut-off, the 12th. We will ship your box on the 15th of the following month and you will be re-billed on the 1st of the month after that.
This is to stop you, our customers, being billed twice before receiving your first box.
The latest prices for our boxes are displayed on our website, https://yebobox.com. There are discounted rates available for prepaying for your subscription which are greater the longer you initially subscribe for.
Your first payment will be billed when you sign up. Thereafter your subscription will be debited on the 1st of each month starting from the 1st of the month after you receive your first box. If you choose to pay yearly for a discount your first years subscription will be billed when you checkout. Your subscription for the following year will renew and you will be charged for another year on the 1st of the month after you receive your final box unless you cancel your subscription.
If an item arrives faulty or defective please contact us and we will gladly replace it for you.
We require that subscriptions be deactivated prior to the renewal date if you do not wish to be charged for future boxes.
If your order has been delayed and hasn't arrived from within 4 weeks from the ship date, please reach out to email@example.com. Missing or lost orders must be reported within 30 days from the shipping confirmation date to be eligible for reimbursement.
Customer satisfaction is of the utmost importance to us. If you encounter any issues, please do not hesitate to contact us at firstname.lastname@example.org for assistance.
Yes- we use Stripe for our payment processing which accepts various currencies.
You can pay using Visa, MasterCard, American Express or any other type of credit/debit card accepted by Stripe, our payment processor.
To update your default shipping address for your subscription:
Please contact the Yebobox team at email@example.com
We're sorry to see you go! To cancel your subscription - access "My Account" and select "My Subscriptions". Any active Subscriptions will be listed here, click Cancel and follow the steps given.
If you don’t come right please contact us on firstname.lastname@example.org
You can do this by logging into your Account and navigating to the billing tab. If you need help with this, please email email@example.com and we will be happy to assist you.
Yebobox is a subscription service that automatically renews at the end of each cycle. We do this to ensure all members of our pack don’t miss a single box. If you have any issues please email firstname.lastname@example.org and we will be happy to help.
We will be sad to see you go, but you can cancel your subscription at any time.
To cancel your subscription - access "My Account" and select "My Subscriptions".
Any active Subscriptions will be listed here, click Cancel and follow the steps given.
Alternatively, please contact us via email@example.com
It takes up to 5 working days for the box to arrive within the UK and between 10 – 15 days for international customers. Please note delivery times may be longer than usual due to the COVID-19 impact on international shipping.
The cut-off date for the current month's box is 11:59pm GMT on the 12th of the current month. However, in certain months, we may sell out early. In those cases, the product description will state that orders will be for the next month's box.
Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from England and international shipping can be unpredictable. If your shipment has not arrived after 6 weeks from the start of the month it was shipped, please feel free to contact us at firstname.lastname@example.org and we will do our best to help
Thank you for wanting to share the YeboBox love with your friends and family!
Because we need a unique shipping address attached to each subscription or gift order, it is currently not possible to order multiple boxes going to different addresses in the same order. Please place a new order for each box that is going to a different address.
We are happy to work with influencers like you to spread the love about Yebobox!! If you are interested in receiving a free box to review, please include the following information in your email to email@example.com
1. Full Name
2. All your social media handles
3. Links to any relevant past reviews you have done of other boxes
4. Any other information you think would be helpful in our decision making
Due to our limited resources, we only accept reviewers that we feel are a good fit for us. However, if you would still like to purchase a box and do a review, feel free to send us the completed review so we can share it via our channels!