Terms of service
Terms of Service
www.yebobox.com is a site operated by Yebobox Limited, a company incorporated in England and Wales with company number 12949038 with a registered office at 117 Greville Road, Bristol, BS3 1LE. We are a limited company.
Access to Our Site
Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to any user.
Purchasing on Our Site
When you place an order to purchase a product from www.yebobox.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us only when we send e-mail confirmation to you that we have dispatched that product to you. That acceptance will be complete at the time we send this dispatch confirmation email to you. Any products on the same order which we have not confirmed in a dispatch confirmation email as having been dispatched do not form part of that contract.
Online Purchases and Terms of Sale
You are required to create an account to purchase from our website.
By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.
By signing up to a Yebobox subscription you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of 1, 3, 6 or 12 months expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.
Your subscription is continuous until you cancel. If you do not cancel your membership prior to your subscription renewal, your subscription will automatically renew for a new subscription period of the same amount of time.
You may cancel your subscription by logging into your account on the Yebobox website at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date. Your subscription is continuous until you cancel. If you do not cancel your membership prior to your subscription renewal, your subscription will automatically renew for a new subscription period of the same amount of time.
Yebobox is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company do not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Your subscription will renew on the first of the month after your commitment period ends. For example, if you sign up for 6 months in February your membership will automatically renew on September 1st
You must cancel your subscription 24 hours before the renewal date. If you do not cancel prior to the renewal date of a calendar month, you will be charged for that month’s service and you will receive your box. All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.
Billing & Payments
You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a six-month plan, a twelve-month plan), you will automatically be charged each month during that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.
Prepaid credit / debit cards are not accepted.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorise us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of products.
We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.
Your Personal Data
Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A), and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third-party security breaches.
Returns & Refunds
Because the items we curate are perishable and sometimes have short shelf lives, all items purchased through yebobox.com are final and non-refundable. We do not accept returned orders/items. If an item arrives faulty or defected please contact us and we will gladly replace it for you.
We require that subscriptions be deactivated prior to renewal date if you do not wish to be charged for future boxes.
If your order has been delayed and hasn't arrived from within 4 weeks from the ship date (The ship date is the 15th of each month), please reach out to email@example.com Missing or lost orders must be reported within 30 days from the to be eligible for reimbursement.
Customer satisfaction is of the utmost importance to us. If you encounter any issues, please do not hesitate to contact us at firstname.lastname@example.org for assistance.
Pricing & Availability
We try to list availability information for products sold by us on our site. Beyond what we say on that page or otherwise on our site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. Despite our best efforts, a small number of products on our website may be incorrectly priced in error. Rest assured, however, that we try to verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Loss of Goods
Our shipping delivery company is responsible for the delivery of all goods ordered.
When ordering goods from our site for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our site, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Yebobox Gift Card Terms & Conditions
Yebobox Gift Cards are available for purchase and can be redeemed on our site.
To use a Yebobox gift card on our website, please enter the gift certificate number when prompted during the checkout process.
· The Yebobox Gift Card is not a credit card, charge card, or cheque guarantee card.
· Yebobox Gift Cards issued after 1st August 2020 will have an expiry date of 1 year.
· You must be aged over 18 to purchase and use our Yebobox Gift Card.
· Yebobox is not responsible or liable for lost or stolen Yebobox Gift Cards.
· Gift Cards cannot be returned or refunded, except in accordance with your statutory rights.
· The Yebobox Gift Card is non-refundable and may not be exchanged for cash.
· Yebobox reserves the right to decline any Yebobox Gift Card which has not been validly activated according to our procedures or has been identified as fraudulent.
· Multiple Yebobox Gift Cards may be redeemed in the same transaction up to the value of the goods being purchased.
· If the total cost of your purchase exceeds the balance on your Gift Card, you may pay the balance with a valid credit/debit card or cash (Yebobox online store does not accept cash payments).
· Any residual balance on your Yebobox Gift Card following the purchase of goods will remain on the gift card while the Yebobox Gift Card is valid.
· Any refunds on purchases that were made using a Yebobox Gift Card will be applied back onto a Yebobox Gift Card.
· Any refunds on purchases that were made using split payment of Gift Card and credit card/ cash will be refunded back the way in which the payment was received. If this return is outside our 30-day return policy, then the total amount refunded will be issued onto a Yebobox Gift Card.
· Yebobox reserves the right to amend these terms and conditions as are applicable to Yebobox Gift Cards.
Intellectual Property Rights
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged and you must retain all copyright and other proprietary notices contained in such materials.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of our site, or by anyone who may be informed of any of its contents.
Changes to Our Site
We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date or inaccurate at any given time and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
• all conditions, warranties and other terms that might otherwise be implied by statute, common law or the law of equity;
• any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation, any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• any other loss or damage of any kind, however arising and whether caused by tort (including, without limitation, negligence), breach of contract or otherwise, even if foreseeable.
Information About You
Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
In breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it or on any website linked to it.
Linking to Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
Links to other Sites
As a convenience to you, we may provide on our site links to websites operated by other entities. If you use these websites, you will leave our site. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. We do not warrant or represent or endorse, any linked websites or the information appearing on such website or any of the products or services described on such website. Links do not imply that we or our site sponsors, endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorised to use any trademark, trade name, logo or copyright symbol of us or any of our affiliates or subsidiaries.
You may use our site only for lawful purposes. You may not use our site in any way that breaches any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; for the purpose of harming or attempting to harm minors in any way; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to adversely affect the operation of any computer software or hardware.
You also agree not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.
• immediate, temporary or permanent withdrawal of your right to use our site;
• issue of a warning to you;
• legal proceedings against you for payment for goods (if applicable), payment of monetary compensation and/or reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• further legal action against you; and
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
Jurisdiction and Applicable Law
We hope you are pleased with our service, however, if you are unhappy with the products or services you have received from us please email us at email@example.com. You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link
Thank you for visiting our site.